BANK TRANSFER
The payment of the price of products purchased through the Website shall be made within the deadline of 72 hours from the date of transmission of the order confirmation by the Seller to the Customer. The Customer expressly agrees that the execution of the Contract by the Seller shall start at the date the money transfer is received on the Seller’s bank account. In the latter case, the Customer must send copy of the transfer order with indication of the transfer number to the tricotroma@hotmail.it.
CREDIT CARD
It is possible to pay using the following credit cards: Visa, Mastercard, Maestro, American Express, Diners.
PAYPAL
The Customer is given the option to pay for purchases by using a PayPal account.
GUARANTEE
Under the European Directive 44/99/EC and the Italian Legislative Decree n. 206/2005 (Consumer Code) and the rules and regulations referred to in Articles 128, 129, 130, 131, 132, 133, 134, 135 and subsequent amendments to the Decree. 206/2005, under which the Seller guarantees to the Customer, who qualifies as a “Consumer”, that the Products will be free from defects in design and material and conform to the descriptions posted on the Site. The application of any guarantee does not apply in case the use or the cleaning of the product does not comply with the instructions and warnings provided by the Seller and/or in the description on the tags or labels. The Customer will examine the products in the shortest possible time and will send to the Seller, by e-mail or registered mail, an explicit complaint with an indication of the defect and/or non-compliances identified, and the relevant documentation as indicated in the return form (at least one photograph of the product, the order confirmation sent by the Seller and the receipt).
Following the receipt of the form and accompanying documentation, the Seller will assess the defects or non-compliance reported by the Customer and, after making quality checks to verify the non-conformity of the Product, will, at their discretion, decide whether to authorize the return of the Product by the Customer, contacting the Customer via e-mail at the address provided by the latter during the process of registration on the Site. Authorization to return the Products shall not constitute in any way recognition of defects or non-compliance, existence of which will be confirmed after the return.
The Products for which the Seller has authorized the refund will be sent by the Client, together with a copy of the return authorization within 30 (thirty) days of notification of the defect or non-conformity to the following address: Ladytricots S.a.S. Via Domenico Chelini, 15 – Rome 00197 (RM) Italy.
If the Seller is required to refund the Customer the price paid, the refunds will be made using the same method of payment used for the initial transaction, except if the customer requests the refund with another means of payment.
